Technical Customer Support Specialist

Job Description

About Pixalink

Pixalink is a rapidly growing software company founded in 2022, specializing in Customer Loyalty Programs and WhatsApp Automation solutions. With over 8 years of collective experience in digital solutions and serving 200+ brands, we help businesses automate customer engagement, increase sales, and boost retention rates through our innovative cloud-based platform. Our clients include leading names in F&B, retail, and hospitality sectors across Malaysia and the UAE.

We're seeking a Technical Customer Support Specialist with SaaS experience to join our team. This role focuses on providing excellent customer support while managing our knowledge base and website content. The ideal candidate should have a good understanding of SaaS platforms and basic website management skills.

• Serve as the first point of contact for customer technical inquiries about our loyalty program platform and WhatsApp automation solutions
• Manage and update content on our WordPress website and knowledge base
• Document common issues and solutions to build our support resources
• Assist customers with platform setup and configuration
• Create and maintain help documentation and user guides
• Collaborate with the development team to report bugs and feature requests

• Competitive salary package
• Professional growth opportunities in a fast-growing startup
• Exposure to leading brands in F&B and retail
• Collaborative work environment
• Training and development opportunities

• Full-time position
• Hybrid working model
• Based in Kuala Lumpur (ASBX Room, Level 7, Asia Pacific University of Technology & Innovation)

Interested candidates can send their resume to [email protected]

Join us in our mission to make customer engagement easier and more effective for businesses across Southeast Asia!

Requirements

RequirementsEssential

• Diploma/Degree in IT, Computer Science, or relevant field
• 1-2 years experience in customer support for SaaS products
• Basic understanding of WordPress content management
• Strong written and verbal communication skills in English
• Patient and customer-oriented mindset
• Basic understanding of loyalty programs and CRM systems

• Experience with WhatsApp Business API
• Knowledge of marketing automation tools
• Familiarity with knowledge base management
• Experience supporting F&B or retail businesses
• Ability to communicate in Bahasa Malaysia and/or Mandarin